DS Helpdesk Plus
Publisher Description
NOTE:
According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
_____________________________________
The DS Helpdesk Plus App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk Plus
is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
In order for the DS Helpdesk Plus App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk Plus requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).
Features
Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility
OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities
Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible
Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery
Article Attachment
DS Helpdesk Plus
allows you to download (and after that view) attached documents.
New Tickets Autocheck
DS Helpdesk Plus
offers the option to automatically check for new tickets periodically (even if the application is not running).
This option can be activated from "Login screen -> Menu -> Settings".
Please note that for using all DS Helpdesk features in OTRS 3.1.1(or new) you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update
About DS Helpdesk Plus
The company that develops DS Helpdesk Plus is Dacher-Systems GmbH. The latest version released by its developer is 1.0 .
To install DS Helpdesk Plus on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2017-01-30 and was downloaded 37 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the DS Helpdesk Plus as malware as malware if the download link to org.dacherSystems.dsHelpdesk.plus is broken.
How to install DS Helpdesk Plus on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the DS Helpdesk Plus is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by DS Helpdesk Plus will be shown. Click on Accept to continue the process.
- DS Helpdesk Plus will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version
posted on 2017-01-30
Added multiple ticket management
Added support for android 5.0
Added new functionality: Priority Change, Owner Change.
Create new ticket with attachments.
Create note with attachments.
Problem with attachments on https fixed.
Improved attachment download.
Bug fixing.
