DS Helpdesk Plus


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Publisher Description



NOTE:


According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.


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The DS Helpdesk Plus App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk Plus is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
Requirements

In order for the DS Helpdesk Plus App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk Plus requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).

Features

Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility


OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities


Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible


Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery


Article Attachment
DS Helpdesk Plus allows you to download (and after that view) attached documents.


New Tickets Autocheck
DS Helpdesk Plus offers the option to automatically check for new tickets periodically (even if the application is not running).
This option can be activated from "Login screen -> Menu -> Settings".


Please note that for using all DS Helpdesk features in OTRS 3.1.1(or new) you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update

DS Helpdesk Plus is a free trial software application from the Office Suites & Tools subcategory, part of the Business category. The app is currently available in English and it was last updated on 2015-09-30. The program can be installed on Android.

DS Helpdesk Plus (version ) is available for download from our website. Just click the green Download button above to start. Until now the program was downloaded 5 times. We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.

Program Details



General

 
Publisher Dacher-Systems GmbH
Released Date 2015-09-30
Languages English

Category

 
Category Business
Subcategory Office Suites & Tools

System requirements

 
Operating systems android

Download information

 
File size
Total downloads 5

Pricing

 
License model Free Trial
Price $12.99

Version History



Here you can find the changelog of DS Helpdesk Plus since it was posted on our website on 2016-09-19. The latest version is and it was updated on soft112.com on 2018-03-26. See below the changes in each version:

version

posted on 2015-09-30

Added multiple ticket management,Added support for android 5.0,Added new functionality: Priority Change, Owner Change.,Create new ticket with attachments.,Create note with attachments.,Problem with attachments on https fixed.,Improved attachment download.,Bug fixing.






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Downloads last week: 0
Release Date: 2015-09-30
Publisher: Dacher-Systems GmbH
Operating System: android
Type: Free Trial